Fee Information

What Is Included in Our Fee

• Guided, Easy-to-Read Questionnaire

  Access to our step-by-step questionnaire with large text, clear labels, and simple explanations for every question.

• Full Human Review

  A real person on our team carefully reviews every answer you provide, checking for accuracy, completeness, and common mistakes.

• Corrections and Follow-Up

  If something needs a small correction, our team contacts you with clear, patient instructions. We handle this as many times as needed until everything is perfect.

• Email Updates at Every Stage

  We keep you informed with clear, easy-to-understand emails as your application moves through each step of the process.

• Official Government Processing Fee

  The fee charged by US authorities to process your ESTA application is included. You do not need to pay this separately.

• Delivery of Your Authorisation

  Your completed authorisation is sent to your email in a clear, easy-to-read format with instructions on what to do at the airport.

• Customer Support

  Access to our support team for any questions or concerns throughout the process. Support requests can be submitted 24/7 via email.

What Is NOT Included

For complete transparency, here are some things our fee does not cover:

• Travel insurance — we recommend arranging this separately for your trip.
• Flights, accommodation, or any other travel bookings.
• Visa applications — ESTA is only for travellers from Visa Waiver Program countries. If you need a visa, a different process is required.

When Do I Pay?

Payment is taken only at the very last step of your questionnaire, after you have carefully reviewed all your information and confirmed that everything is correct. The total amount is displayed clearly before you confirm.

We accept all major debit cards and credit cards. Your payment is processed securely using the same protection that banks use.

What About Refunds?

We understand that plans can change. If you need to cancel, our refund policy depends on how far along your application has progressed. We handle every request with fairness and care.

For full details, please read our Refund Policy.

Our No-Surprise Promise

• The price you see on the application page is the price you pay — nothing more.
• There are no hidden charges, no extra fees, and no surprise add-ons.
• We do not ask you to pay for 'priority' or 'express' processing.
• We do not charge extra for corrections or follow-up support.