Change Your Application

If your travel plans or personal details have changed, we are here to help you make the necessary updates. Take your time — let's look at this together.

What Can Be Changed?

Depending on how far along your application is, different types of changes may be possible. Here are some of the most common updates travellers ask about:

  • Travel Dates

    If your departure or return dates have changed, we can update this information for you.

  • Accommodation Details

    If you've changed your hotel or are staying with a different friend or family member, let us know the new address.

  • Contact Information

    If your email address or phone number has changed, it's important to update this so we can reach you.

  • Passport Information

    If you've received a new passport since completing your questionnaire, a new application may be needed. Our team will guide you through this.

  • Personal Details

    If there was a spelling mistake in your name or any other personal detail, we will help you correct it.

How to Request a Change

If your application has already been fully processed and sent to US authorities, some changes may require a brand-new application. Don't worry — our team will explain everything clearly and help you decide the best course of action.

Send Us an Email

Write to [email protected] with your reference number and a clear description of the change you need. Please include as much detail as you can so we can help you quickly.

Our Team Reviews Your Request

A member of our team will carefully look at your request and check whether the change can be made to your existing application, or whether a new one is needed. We will contact you within 24 hours.

We Confirm the Update

Once the change has been made, we send you an updated confirmation by email. Please review it carefully to make sure everything looks correct.

Important Things to Know

  • Changes to your questionnaire are handled by a real person on our team — not a computer.
  • We will always explain your options clearly before making any changes.
  • If a new application is required, we will walk you through the process step by step.
  • There is no need to feel anxious about requesting a change — plans change, and that's perfectly normal.

Ready to Make a Change?

Send an email to [email protected] with your reference number and the details of the change you need.

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.