Common Questions
We have gathered the questions we hear most often and answered them in plain, easy-to-understand language. If your question isn't here, please don't hesitate to contact us.
About ESTA
What is an ESTA?
ESTA stands for Electronic System for Travel Authorization. It is an official travel authorisation that allows citizens of certain countries to visit the United States for tourism or business for up to 90 days without needing a traditional visa. Think of it as a permission slip for your trip.
Is ESTA the same as a visa?
No. An ESTA is a simpler and faster form of travel authorisation. It is specifically designed for citizens of countries in the Visa Waiver Program (VWP) who are making short visits. If you need to stay longer than 90 days, or your country is not in the VWP, a traditional visa may be required.
How long is an ESTA valid?
Once approved, your ESTA is typically valid for two years or until your passport expires — whichever comes first. During this time, you can make multiple trips to the United States.
Do children need their own ESTA?
Yes. Every traveller, regardless of age, needs their own individual ESTA authorisation. A parent, guardian, or carer can complete the questionnaire on behalf of a child.
About Our Service
Are you the US Government?
No. We are a private third-party service providing assistance with US ESTA applications. We are not affiliated with the U.S. Government or U.S. Customs and Border Protection. Our role is to guide you through the process, review your information for accuracy, and provide support throughout.
Why should I use your service instead of applying directly?
Our service is designed to help people who want extra guidance and peace of mind. We provide a simplified questionnaire with clear explanations, a full human review of your answers, and patient customer support. We check every detail so you don't have to worry about making a mistake.
Can someone help me fill in the questionnaire?
Of course. A family member, friend, or carer is very welcome to help you complete the questionnaire. You can also reach out to our support team if you need guidance on any specific question.
About the Questionnaire
How long does the questionnaire take?
Most people finish in about 10 to 15 minutes. But there is absolutely no time limit — you are welcome to take as long as you need. We want you to feel comfortable and confident with every answer.
What if I make a mistake on my questionnaire?
Don't worry at all. Our team carefully reviews every single answer before anything is processed. If we notice something that needs a small correction, we will contact you by email with clear, easy-to-follow instructions.
Can I save my questionnaire and come back later?
Yes. You don't need to complete everything in one sitting. You can save your progress and return when you are ready. There is no rush.
What information do I need to have ready?
You will need your passport, your approximate travel dates, the address of where you will be staying in the US, and a payment method. For a complete list, please visit our Requirements page.
About Processing and Results
How long does it take to get my authorisation?
The full process — from completing your questionnaire to receiving your authorisation — typically takes between 24 and 72 hours. We recommend applying at least 72 hours (three days) before your planned departure.
How will I receive my authorisation?
We send it directly to the email address you provide. The email includes your authorisation details in a clear, easy-to-read format, along with simple instructions for what to do at the airport. You can print it or save it on your phone.
What happens if my authorisation is not approved?
While most authorisations are approved, if yours is not, we will explain the reason clearly and advise you on what steps to take next. You will not be left without guidance.
About Changes and Cancellations
Can I change my travel dates after completing my questionnaire?
Yes. If your travel plans change, please contact our support team by email with your reference number and the new details. We will help you update your information.
Can I cancel my application?
Yes. You can request a cancellation at any point in the process. The earlier you contact us, the more options we have. For details on refunds, please see our Refund Policy.
Is my personal information safe?
Absolutely. We use the same level of security that banks use. Your passport details and personal information are encrypted and never shared with anyone outside of the authorisation process.
About Support
How can I contact you?
You can email us at [email protected]. Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.
How far in advance should I start?
We recommend starting at least 72 hours (three days) before your planned departure. This gives our team time to review everything carefully and ensures there is no rush.
What if I have a question not listed here?
Please don't hesitate to reach out. No question is too small. Send us an email at [email protected] and we will be happy to help.
Still Have a Question?
We are always happy to help. No question is too small — please don't hesitate to reach out.
Contact Our Team